Returns & Exchanges

Select the best way to move forward. Most fit issues are solved with a quick exchange or store credit. A regular refund is always available if needed.

How it works

  • 1
    Select your item inside the portal.
  • 2
    Choose exchange, store credit, or a regular refund.
  • 3
    Confirm — we’ll handle the rest.
★ Most chosen

Exchange for a better fit (or different style)

The fastest way to fix a fit issue — without waiting for money to come back.

  • Receive your new item with free shipping
  • Fast replacement (your size is reserved once confirmed)
  • Most customers solve it with one exchange

What to expect: You’ll choose your new size in the next step.

Smart choice

Store credit with bonus

Turn your return into more to spend.

  • Receive an extra 10% as a bonus
  • Free return label included
  • No expiration — use it anytime

Example: €90 item → €99 store credit. Smart choice: why get less when you can keep more?

Standard option

Regular refund

Refund to your original payment method after the return is received.

  • Processed within 5–10 business days after arrival
  • No bonus applied
  • Return shipping (€6.95) is deducted from your refund

If you prefer to close the loop completely, this option is available.

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You’ll select your item and confirm your choice inside the portal.